Payment Policy
AutoFillForm is prepaid with Credit. This page explains how to buy Credit, how orders are paid and what happens when a transfer goes wrong.
1. Prices and payment unit
1 Credit = 40 VND. Packages (which may include bonus Credit) are listed on the Buy Credit page; you can also enter any amount of Credit, minimum 30,000 VND per top-up. When paying directly at the order step, the minimum is 10,000 VND.
| Service | Price |
|---|---|
| One run (one response submitted to the form), form under 10 questions | 2 Credit |
| Form with 10 to 20 questions | 4 Credit/run |
| Form with 21 questions or more | 5 Credit/run |
| Scheduled ("spread") runs surcharge | +0.5 Credit/run (under 21 questions), +1 Credit/run (21 or more) |
| Open-ended answers written by AI | 0.5 Credit/answer |
| Fully automatic with AI | AI fee 1 / 1.5 / 2 Credit per respondent (up to 20 / 21–50 / over 50 questions) + the run price |
| Buying Credit | 1 Credit = 40 VND; packages and promotions are listed on the Buy Credit page |
2. Payment method
- Bank transfer by QR code (VietQR): the system creates an invoice with its own amount and transfer description. Scan it with your banking app and keep the amount and description unchanged.
- Transfers are confirmed by payment intermediaries (Pay2S, SePay) and the bank. We never collect card numbers or banking passwords.
- An unpaid invoice is valid for 24 hours; after that, create a new one.
3. Confirmation and Credit
When money matching the invoice arrives, Credit is added automatically, usually within minutes, and appears in Payment history. If you pay at the order step, the order is created and runs once payment is confirmed.
4. When a transfer goes wrong
- Money taken but no Credit after 30 minutes (wrong description, wrong amount, expired invoice): open a ticket or email us with the receipt, time and amount. We reconcile and add Credit for the amount received within 3 working days at the latest.
- Overpayment or duplicate transfer: the excess is added as Credit; if you do not want Credit for a mistaken transfer, contact us and we will consider refunding it to the account it came from.
- We never ask you to pay any personal account other than the one on your invoice's QR code, and never ask for passwords or OTP codes.
5. Receipts
Every top-up has an internal electronic invoice in Payment history. Statutory invoices are issued under the invoicing rules that apply to the operator; email us if you need one.
6. Refunds
See the Refund & Credit Policy.