Effective from 15/11/2026
Complaints Procedure
We accept feedback and complaints about the service, payments, Credit refunds and personal data, and handle them under the Law on Protection of Consumers' Rights 2023.
1. Where to complain
- Website: autofillform.com
- Hotline: 0328000735
- Email: [email protected]
- Support: Support center (tickets)
A complaint should include: your account email, the form name or order, the invoice code (for payments), what happened, screenshots or receipts, and what you are asking for.
2. Steps
- Receipt: tickets are logged at once; emails and calls are acknowledged within 1 working day.
- Checking: we review the order, sending logs and transactions; we may ask you for more information.
- Answer: the proposed solution (re-run, Credit refund, explanation) is sent within 3 working days; complex cases within 7 working days after we have all the information, and we tell you in advance if more time is needed.
- Action: once you agree, we carry it out and record the result in the ticket.
3. If we do not agree
If you disagree with the solution, ask for a review in the ticket. If negotiation fails, either side may:
- use mediation through a mediation organisation or a consumer protection association;
- ask the state consumer protection authority (Ministry of Industry and Trade, or the provincial Department of Industry and Trade where the operator is registered);
- bring the case before a competent court under Vietnamese law.
4. Principles
- Complainants' information is kept confidential.
- Complaints are handled free of charge.
- While a complaint is open, we can pause the waiting runs of the order concerned if you ask.